Details
Following the inspection, APP can then provide a quote for the service work, recommended upgrades to programming (software), safety or performance options (hardware) and all work required (preventive maintenance, repairs, cleaning, adjustments).
APP may, upon review of the condition, also recommend a complete rebuild or a new machine if the machine is obsolete, in very poor condition, or based on safety or performance, recommend a better suited machine.
If you wish to have APP provide this free service, please complete the attached Return Form and please attempt to list all issues that you have been experiencing. We have also included as an attachment a “How To” document so the machine can be returned reducing the opportunity for shipping damage. APP suggests that you use our “Help” section to first diagnose and resolve any issues, but if you wish to simply return the machine and have us access the machine, we look forward to receiving it and providing a fair estimate for the work required.
If you have any questions, please don’t hesitate to contact our Service personnel by clicking on the Contact Us tab on our site and then select the Department: Service, repairs… Or, simply email: Service@advancedpoly.com. We look forward to the opportunity to assist your company!
