FREE Phone Support for our Loyal Customers! Factory Help Desk hours are 8:30AM to 5:00PM EST, Monday through Friday.

Help Desk phone support is offered free of charge to our loyal customers! Our help desk customer support staff is available to assist you with: 1) Troubleshooting to resolve equipment issues, 2) Documentation, including Operation and Parts Manuals, HowTo Docs, Drawings or other available technical information, 3) Schedule Field Service, Factory Repairs, Training (at our location or yours), 4) Custom Quotes for Service Calls, Service Contracts, Extended Warranty. Please contact our Service Department: Phone: (800) 754-4403 (toll free from US) or +1 (330) 785-4000, Email: Service@advancedpoly.com, Our Machine Division is located at 220 Ascot Parkway, Cuyahoga Falls, OH 44223 (USA).