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Service Department
Our Team is committed to ensuring that you experience as little down time as possible.
We offer free phone support during and can be scheduled after work hours.
Our team also can remote into your system to help further diagnose issues directly.
Little Down Time
Replacement part ordering made easy with our constantly updated Ecommerce website. Our teams work hard to provide accurate photos, part numbers, How To documents and more to ensure that you are ordering the correct part.
Constantly evolving
During COVID-19 restricted travel, our Service Team produced videos to assist with setup or troubleshooting. During labor shortages and further restricted travel, Service is supporting customers with quick repair turn-a-rounds from our factory service location. However, since our machines were designed to be serviced by our customers with limited maintenance expertise, over 95% of all issues are resolved without the need for a service visit or service return.
Gary, Service Manager, has logged every issue since we started producing machinery. With this data, Service can provide a list of solutions for every reported issue. The list is generated with the solution most likely to resolve the issue first ensuring that shortest downtime possible.
Bag customer discount program: 50% OFF PARTS/SERVICE
In attempt to Partner with our customers, Advanced Poly’s bag customers will only pay 50% of parts and service labor costs.
If you are not buying bags and wish to partner with Advanced Poly, email Bagsales@advancedpoly.com to obtain a prompt quote for bags!