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Repairs, Installations, and Service


Repairs, Installations, and Service Calls

APPI can travel to your facility to service your machine. Has your maintenance department been working on a machine for a week and still can't get it running? Have one our expert technicians come to your rescue! With years of experience and intense training, our technicians can usually get your machine up and running in one day! No one knows our equipment better than the hands that assemble and repair it every day. We also offer you to send in your machine for repairs at our facility. Having production at a stand still can be costly to a business. Loss of profits continue adding up. A new machine is not always the answer.

When a new machine is necessary, based on your location, we can advise the cost of our technicians to come install your machine. A new unit, especially a custom system, can require an experienced technician to properly install. APPI offers a New Install Checklist Form in our documents section so you can be ready to start running at a faster production rate than ever before! To make this new productivity even more successful, you'll need a trained operator. Training will be provided for all your operators so they can become as efficient as your new equipment. Our service department has years of experience in operating, repairing, and troubleshooting APPI equipment

 

Periodic Maintenance

APPI wants to see our equipment lasting years for our customers. We offer service contracts to have continued support from our technicians. Once a year, APPI will travel to your facility to replace spare/ wear parts, update settings, clean all components, and fix any issues. If you have an actual problem with a machine, you can change your maintenance date to have a technician out to fix your system instead of also having a service call. Preventative maintenance extends equipment's lifespan. Let us quote you today!

 

Service

Products

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  1. PLC or Touch Screen Upgrade

    PLC or Touch Screen Upgrade

    Product Code:
    • TS-Upgrade
    PLC / Touch Screen Program Update. Program updates offer increased functionality and often fix program glitches. Downloading PLC or HMI programs also clear the buffers to fix issues with corruption of registers. If your PLC or Touch Screen program becomes corrupt, or if you need to update the programming, APP offers quick turn-a-rounds for the least down-time possible. To request this service, please complete the PLC Return Form. This form can be found on our website: www.advancedpoly.com / Documents, or by searching TS-Upgrade and downloading the attachment. Or, simply send an email to Service@advancedpoly.com with the following information: Machine Model Number Current PLC Program Version (if known) Current Touch Screen Program Version (if known) APP Sales Order Number Original PO Number Note: Downloading programs may cause a loss of initial or stored settings. However, if you return your hardware to APP, we can often restore programs without the loss of the settings. Learn More
  2. Installation, Set-Up, and Training

    Installation, Set-Up, and Training

    Product Code:
    • TS-EquipmentInstallation
    Installation, Set-Up, and Training: Advanced Poly Service Technicians are available for all system installations. Prior to shipment, every system is run to confirm the proper operation, but during transport issues may occur which need to be resolved on-site. Start-up issues are typically resolved quickly but some may take longer. As a result of possible start-up issues or based on your location, installation costs will vary widely. Strictly as an estimate, the following minimum costs should be considered: Eastern USA - $2,500 Central USA - $3,000 Western USA - $3,500. This price is an estimation of the final costs for one visit, with one APP Service Technician at your site for 6-8 hours (2 day trip normally, 3-4 days typically for Western USA). Final costs for the service visit will be determined upon return to APP when we have had a chance to review all travel costs, our on-site time and travel time. One APP technician will install & setup the equipment and train your personnel on the proper operation, preventive maintenance, adjustments and trouble-shooting procedures. Based on your location, one or more days may be required for travel. On site time is 6-8 per day typically. For each additional day required, please add $750.00 to the above costs for your estimation of the final costs. NOTES: Installation costs subject to change based on travel expenses, time on site and travel time. Please allow at least TWO weeks notice for scheduling and to obtain the lowest air-fare. APP highly recommends Factory Installation whenever a printer is ordered on the system to assist with print head adjustments, software setup and label parameter setup. Prior to scheduling the service visit, please confirm that your area will be ready with electric, air, PC, software installed, etc. APP can provide a pre-installation checklist if required. APP first bills the machine (upon shipment) and will later bill the Installation, once completed. Itemized invoice will show all parts billed, labor, travel and other expenses. Approval of service: A representative of your company must sign off on the Field Service Report. Some detailed costs will appear on the Field Service Report; however, final costs will be determined upon return to APPI. Learn More
  3. Ti-1000Z "Zebra" Printer Rebuild.  Bring your machine back to new working order!

    Ti-1000Z "Zebra" Printer Rebuild. Bring your machine back to new working order!

    Product Code:
    • TS-REBUILD-Ti1000Z
    Ti-1000Z "Zebra" Printer Rebuild. Bring your machine back to new working order! Advanced Poly-Packaging, Inc. (APP) Service Personnel will completely rebuild your APP machine. APP Services include the following: Clean up all wiring. Replace all worn components. Paint stand and covers. Dismantle as required to clean all surfaces. Update programming to the most current version available (unless current program is customized). Note: Price includes labor and parts to perform the above services. Price is in consideration of the machine in a functioning, complete state. If major components are missing, machine is corroded, or machine is in very poor condition, the price to rebuild the machine may increase. Pricing subject to APP inspection of the machine upon arrival at APP. Some parts used to rebuild the machine may be rebuilt components, based on the age of the machine. Machine comes with a 90 day, limited parts warranty. Learn More
  4. Ti-1000 Inline Printer Rebuild

    Ti-1000 Inline Printer Rebuild

    Product Code:
    • TS-REBUILD-Ti1000
    Ti-1000 Inline Printer Rebuild. APP no longer rebuild this model printer due to obsolete parts. However, APP does have a promotion to trade your exisitng Ti-1000 TEC/Toshiba printer for our latest model Ti-1000Z "Zebra" Inline Printer. Contact APP Machine Sales personnel, or click "Contact Us" to request more information on current promotions. Learn More
  5. T-375 Tabletop Bagger / Printer Rebuild.  Bring your machine back to new working order!

    T-375 Tabletop Bagger / Printer Rebuild. Bring your machine back to new working order!

    Product Code:
    • TS-REBUILD-T375
    T-375 Tabletop Bagger / Printer Rebuild. Bring your machine back to new working order! Advanced Poly-Packaging, Inc. (APP) Service Personnel will completely rebuild your APP machine. APP Services include the following: Clean up all wiring. Replace all worn components. Paint stand and covers. Dismantle as required to clean all surfaces. Update programming to the most current version available (unless current program is customized). Note: Price includes labor and parts to perform the above services. Price is in consideration of the machine in a functioning, complete state. If major components are missing, machine is corroded, or machine is in very poor condition, the price to rebuild the machine may increase. Pricing subject to APP inspection of the machine upon arrival at APP. Some parts used to rebuild the machine may be rebuilt components, based on the age of the machine. Machine comes with a 90 day, limited parts warranty. Learn More
  6. T-300 Tabletop Bagger Rebuild.  Bring your machine back to new working order!

    T-300 Tabletop Bagger Rebuild. Bring your machine back to new working order!

    Product Code:
    • TS-REBUILD-T300
    T-300 Tabletop Bagger Rebuild. Bring your machine back to new working order! Advanced Poly-Packaging, Inc. (APP) Service Personnel will completely rebuild your APP machine. APP Services include the following: Clean up all wiring. Replace all worn components. Paint stand and covers. Dismantle as required to clean all surfaces. Update programming to the most current version available (unless current program is customized). Note: Price includes labor and parts to perform the above services. Price is in consideration of the machine in a functioning, complete state. If major components are missing, machine is corroded, or machine is in very poor condition, the price to rebuild the machine may increase. Pricing subject to APP inspection of the machine upon arrival at APP. Some parts used to rebuild the machine may be rebuilt components, based on the age of the machine. Machine comes with a 90 day, limited parts warranty. Learn More
  7. T-1000-S14 Bagger Rebuild.  Bring your machine back to new working order!

    T-1000-S14 Bagger Rebuild. Bring your machine back to new working order!

    Product Code:
    • TS-REBUILD-T1000-S14
    T-1000-S14 Bagger Rebuild. Bring your machine back to new working order! Advanced Poly-Packaging, Inc. (APP) Service Personnel will completely rebuild your APP machine. APP Services include the following: Clean up all wiring. Replace all worn components. Paint stand and covers. Dismantle as required to clean all surfaces. Update programming to the most current version available (unless current program is customized). Note: Price includes labor and parts to perform the above services. Price is in consideration of the machine in a functioning, complete state. If major components are missing, machine is corroded, or machine is in very poor condition, the price to rebuild the machine may increase. Pricing subject to APP inspection of the machine upon arrival at APP. Some parts used to rebuild the machine may be rebuilt components, based on the age of the machine. Machine comes with a 90 day, limited parts warranty. Learn More
  8. T-1000 Clutch / Brake Rebuild.  Bring your machine back to new working order!

    T-1000 Clutch / Brake Rebuild. Bring your machine back to new working order!

    Product Code:
    • TS-REBUILD-T1000CB
    T-1000 Clutch / Brake Rebuild. Bring your machine back to new working order! Advanced Poly-Packaging, Inc. (APP) Service Personnel will completely rebuild your APP machine. APP Services include the following: Clean up all wiring. Replace all worn components. Paint stand and covers. Dismantle as required to clean all surfaces. Update programming to the most current version available (unless current program is customized). Note: Price includes labor and parts to perform the above services. Price is in consideration of the machine in a functioning, complete state. If major components are missing, machine is corroded, or machine is in very poor condition, the price to rebuild the machine may increase. Pricing subject to APP inspection of the machine upon arrival at APP. Some parts used to rebuild the machine may be rebuilt components, based on the age of the machine. Machine comes with a 90 day, limited parts warranty. Learn More
  9. Second Training / Follow-up Service Visit

    Second Training / Follow-up Service Visit

    Product Code:
    • TS-Installation2
    Second Training / Follow-up Service Visit: For complex systems, Advanced Poly-Packaging, Inc. (APP) recommends a second visit to reinforce training, finallze the system, perform any adjustments or repair / service any issues. Often with more complex system, customers request modifications or APP learns of additional requirements and in many cases, APP can deploy requested changes during the follow-up visit. Similar to the initial service visit, final costs will be confirmed upon the technicians return to APP, but costs should be similar to the initial service viist. NOTES: Service costs subject to change based on travel expenses, time on site and travel time. Please allow at least TWO weeks notice for scheduling and to obtain the lowest air fare. APP highly recommends a second service visit when the system is more complex, due to possible startup issues and if further training may be required. Learn More
  10. Service Contract / Preventive Maintenance Agreement

    Service Contract / Preventive Maintenance Agreement

    Product Code:
    • TS-ServiceContract
    Service Contract / Preventive Maintenance Agreement Terms and Conditions: Advanced Poly-Packaging, Inc. (APP) recommend that customers purchase and prepay for Service, taking advantage of the highest discounts available for both the service visit and also parts throughout the contract period. APP Service Contract / Maintenance Agreemnent is quoted and pricing varies widely based on the equipment list, customer location, condition of the equipment, age of the equpment and number of cycles per year. Service Contract Terms and Conditions: A "typical" service contract includes the following, but APP will tailor each contract to the needs of the customer. Duration of maintenance contract: 1 or 2 years Free 24/7 phone support for the first 30 days, after receiving the equipment. 20% Discount on spare parts not covered by APP's Limited Parts Warranty 20% Discount on Mileage rate 30% Discount on Site Labor 40% Discount on Travel Labor Extended warranty from 1 year to 2 years (and possibly longer based on material usage). Number of visits to be determined based on number of machine cycles anticipated. Please contact APP Service or Equipment Sales to discuss and tailor a Maintenance Contract for your company. Learn More

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