Repairs, Installations, and Service

  • Advanced Poly Packaging

Repairs, Installations, and Service Calls

APPI can travel to your facility to service your machine. Has your maintenance department been working on a machine for a week and still can't get it running? Have one our expert technicians come to your rescue! With years of experience and intense training, our technicians can usually get your machine up and running in one day! No one knows our equipment better than the hands that assemble and repair it every day. We also offer you to send in your machine for repairs at our facility. Having production at a stand still can be costly to a business. Loss of profits continue adding up. A new machine is not always the answer.

When a new machine is necessary, based on your location, we can advise the cost of our technicians to come install your machine. A new unit, especially a custom system, can require an experienced technician to properly install. APPI offers a New Install Checklist Form in our documents section so you can be ready to start running at a faster production rate than ever before! To make this new productivity even more successful, you'll need a trained operator. Training will be provided for all your operators so they can become as efficient as your new equipment. Our service department has years of experience in operating, repairing, and troubleshooting APPI equipment

 

Periodic Maintenance

APPI wants to see our equipment lasting years for our customers. We offer service contracts to have continued support from our technicians. Once a year, APPI will travel to your facility to replace spare/ wear parts, update settings, clean all components, and fix any issues. If you have an actual problem with a machine, you can change your maintenance date to have a technician out to fix your system instead of also having a service call. Preventative maintenance extends equipment's lifespan. Let us quote you today!

 

Service

Products

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  1. Service Technician On-Site Visit

    Service Technician On-Site Visit

    Product Code:
    • TS-ServiceVisit
    Many APPI customers utilize our service department to help walk them through a simple repair. They can often diagnose problems over the phone. If you have attempted to resolve an issue on your bagger but it has proven too complex for a phone diagnostic, Advanced Poly-Packaging, Inc. (APP) has service techs on call to visit your site to service your bagging systems. APP requires a purchase order prior to scheduling a service visit. Since the final charges cannot be determined prior to leaving APPI, the purchase order must indicate the rates of service, or reference APPI's quote. Approval of service: A representative of your company must sign off on all repairs and service performed prior to our technician departing. Some detailed costs will appear on the service report; however, final costs will be determined upon return to APPI. **NOTE: You may want to consider sending your equipment or component to Advanced Poly-Packaging, Inc. to save on travel and other related expenses. Ensure freight, insurance, and other charges are pre-paid to and from APPI. Learn More
  2. Installation, Set-Up, and Training

    Installation, Set-Up, and Training

    Product Code:
    • TS-Installation
    Installation, Set-Up, and Training: Advanced Poly Service Technicians are available for all system installations. Prior to shipment, every system is run to confirm the proper operation, but during transport issues may occur which need to be resolved on-site. Start-up issues are typically resolved quickly but some may take longer. As a result of possible start-up issues or based on your location, installation costs will vary widely. Strictly as an estimate, the following minimum costs should be considered based on your time zone/location: Eastern USA - $3,000 Central USA - $3,500 Mountain USA - $3,500 Pacific USA - $4,000. Mexico/Alaska/Hawaii - $4,000 This price is an estimation of the final costs for one visit, with one APP Service Technician at your site for 6-8 hours (2 day trip normally, 3-4 days typically for Western USA). Final costs for the service visit will be determined upon return to APP when we have had a chance to review all travel costs, our on-site time and travel time. One APP technician will install & setup the equipment and train your personnel on the proper operation, preventive maintenance, adjustments and trouble-shooting procedures. Based on your location, one or more days may be required for travel. On site time is 6-8 per day typically. For each additional day required, please add $750.00 to the above costs for your estimation of the final costs. Install Estimate (minimum cost): Estimated Base Installation cost for your location: $_____________ (TBA) Additional Days Estimated @ $750.00/each x _______ days = $_____________ (TBA) NOTES: Installation costs subject to change based on travel expenses, time on site and travel time. Please allow at least TWO weeks notice for scheduling and to obtain the lowest air-fare. APP highly recommends Factory Installation whenever a printer is ordered on the system to assist with print head adjustments, software setup and label parameter setup. Prior to scheduling the service visit, please confirm that your area will be ready with electric, air, PC, software installed, etc. APP can provide a pre-installation checklist if required. APP first bills the machine (upon shipment) and will later bill the Installation, once completed. The final pricing will be billed upon completion of installation based on these discounted rates: On-site installation rate: $125.00/hour x _____ hours = $____________ (TBA) Travel rate: $115.00/hour x _____ hours = $_________ (TBA) Mileage $0.55/mile x _____ miles = $__________ (TBA) Food allowance: $55.00/day x _____ days = $____________(TBA) Rental vehicles: (Approximately $125.00 - $200.00 per day(actual cost will be billed)) Hotel costs: (TBA - Hotel cost vary depending upon cost to APPI. Cost may vary depending upon advanced notice) Flying to your plant: (TBA - Flight cost vary based upon cost to APPI. Also Flight cost vary depending upon Advanced Notice) Shipment of parts, tools and required equipment will be billed separately. Work Performed: (to be described after all work is completed) Model of machine being worked on: (to be completed after installation has been completed) Serial Number: ________________________ Touch screen Version: __________________ Plc Version: ______________ Frame type: Standard Frame or Drop Frame (circle one) Hours: ______________ Cycles: ______________ Note: Itemized invoice will show all parts billed, labor, travel and other expenses. Approval of service: A representative of your company must sign off on the Field Service Report. Some detailed costs will appear on the Field Service Report; however, final costs will be determined upon return to APPI. Learn More
  3. Call Support (Block Hours)

    Call Support (Block Hours)

    Product Code:
    • TS-CallSupport
    Call Support (Block Hours) Block hours to be purchased in advanced for phone call support. Support will be billed to the next quarter-hour. APP requires an online purchase order prior to performing phone support. Customers who purchase poly bags from Advanced Poly receive a 50% minimum discount on phone support. If you would like to obtain a quote for poly bags, please email BagSales@advancedpoly.com and we will contact you immediately to obtain information to provide a quote. Also, if you purchase all of your poly bags from Advanced Poly, you would also benefit from parts and service discounts, rebate programs and special pricing offers. To obtain phone support, please visit https://ecom.advancedpoly.com/phone-support.html You must obtain a login to see pricing, export quotes and place an order. After placing your online order, please email our service team to schedule a time for the service call. Please email: Service@AdvancedPoly.com. To reduce the billable hours, please email the following information to our service team: Online Order Number: Person to contact with phone support (if other than yourself): Contact phone number and extension: Model of machine: Serial number: Reported issue: NOTE: Not every case can be resolved during one or more phone conversations. You may be asked to return the machine to Advanced Poly to resolve the issues. After the repair, Advanced Poly may also recommend preventive service work (replace worn items, clean, adjust, update programs). There is a $500 minimum for returned equipment which covers uncrating, incoming inspection, diagnostic inspection, repair estimate. Learn More
  4. UPGRADE OPTIONS

    UPGRADE OPTIONS

    Product Code:
    • UPGRADE OPTIONS

    Select KIT #1 if you have a touchscreen that needs reprogrammed.

    Select KIT #2 if you have a green PLC that needs reprogrammed.  New Batteries are always included in this charge.

    Select KIT #3 if you have a gray PLC that needs reprogrammed and you haven't already put a new battery in it.

    Select KIT #4 if you have a gray PLC that needs reprogrammed and you have already replaced the battery with one from your stock.

     

    Learn More
  5. Program Update

    Program Update

    Product Code:
    • TS-Upgrade
    Program Update. Program updates offer increased functionality and often fix program glitches. Downloading programs also clear the buffers to fix issues with corruption of registers. If you need to update the programming, APP offers quick turn-a-rounds for the least down-time possible. Note: Downloading programs may cause a loss of initial or stored settings. However, if you return your hardware to APP, we can often restore programs without the loss of the settings. Learn More
  6. Labor Cost

    Labor Cost

    Product Code:
    • TS-Labor
    Labor Cost Add a number in the quantity field equaling the number of hours of labor you require. Note: This should only be added at the direction of an Advanced Poly Packaging staff member. Learn More
  7. Machine Assessment

    Machine Assessment

    Product Code:
    • TS-Incoming
    APP performs Inspections of all returned equipment at no charge. The purpose of this “Incoming” inspection is to determine any shipping damage, assess the overall condition of the machine, and then see if we can quickly determine a corrective action for all reported customer issues. Upon completion of this inspection, APP can then provide a quote for the service work, recommended upgrades to programming (software), safety or performance options (hardware) and all work required (preventive maintenance, repairs, cleaning, adjustments). APP may, upon review of the condition, also recommend a complete rebuild or a new machine if the machine is obsolete, in very poor condition, or based on safety or performance, recommend a better suited machine. If you wish to have APP provide this free service, please complete the attached Return Form and please attempt to list all issues that you have been experiencing. We have also included as an attachment a “How To” document so the machine can be returned reducing the opportunity for shipping damage. APP suggests that you use our “Help” section to first diagnose and resolve any issues, but if you wish to simply return the machine and have us access the machine, we look forward to receiving it and providing a fair estimate for the work required. If you have any questions, please don’t hesitate to contact our Service personnel by clicking on the Contact Us tab on our site and then select the Department: Service, repairs… Or, simply email: Service@advancedpoly.com We look forward to the opportunity to assist your company! Learn More
  8. Second Training / Follow-up Service Visit

    Second Training / Follow-up Service Visit

    Product Code:
    • TS-Installation2
    Second Training / Follow-up Service Visit: For complex systems, Advanced Poly-Packaging, Inc. (APP) recommends a second visit to reinforce training, finallze the system, perform any adjustments or repair / service any issues. Often with more complex system, customers request modifications or APP learns of additional requirements and in many cases, APP can deploy requested changes during the follow-up visit. Similar to the initial service visit, final costs will be confirmed upon the technicians return to APP, but costs should be similar to the initial service viist. NOTES: Service costs subject to change based on travel expenses, time on site and travel time. Please allow at least TWO weeks notice for scheduling and to obtain the lowest air fare. APP highly recommends a second service visit when the system is more complex, due to possible startup issues and if further training may be required. Learn More
  9. Service Call

    Service Call

    Product Code:
    • TS-SERVICE
    Service Call Rates, Terms and Conditions: Advanced Poly-Packaging, Inc. (APP) has service techs on call to visit your site to service your bagging systems. APP requires a purchase order prior to scheduling a service visit. Since the final charges cannot be determined prior to leaving APPI, the purchase order must indicate the rates of service, or reference APPI's quote. The following STANDARD rates are offered for your estimation of the final costs, which will be billed for each service visit: On-site service rate: $175.00/hour Travel rate: $145.00/hour Mileage $0.75/mile Food allowance: $55.00/day Rental vehicles: Approximately $125.00 - $200.00 per day(actual cost will be billed) Factory service rate (for any work performed at APPI): $90.00/hour Hotel costs: Hotel cost vary depending upon cost to APPI. Cost may vary depending upon advanced notice. Flying to your plant: Flight cost vary based upon cost to APPI. Also Flight cost vary depending upon Advanced Notice. Shipment of parts, tools and required equipment will be billed. APPI also offers DISCOUNTED rates to customers with Maintenance Contracts, or who place annual or multi-year blanket orders for bag and ribbon materials: Discounted on-site rate: $125.00/hour Discounted travel rate: $115.00/hour Discounted Mileage rate: $0.55/mile Discounted food allowance rate: $45.00/day Discounted factory rate: $75.00/hour Discounted parts pricing applies. Unless you are currently on a "Bag Contract" customer, or have a Maintenance Contract with APPI, please use the standard rates above. Other charges also apply, including but not limited to lodging, airfare, rental car and tolls. These types of charges will be billed at actual costs. If additional parts are required on-site, shipping charges will also apply. Work Performed: (TBA) Model of machine being worked on: (TBA) Serial Number: _______________ (TBA) Touch screen Version: _____________ (TBA) Plc Version: _______________ (TBA) Frame type: Standard Frame or Drop Frame machine?hours:cycles: Parts: Itemized invoice will show all parts billed. Approval of service: A representative of your company must sign off on all repairs and service performed prior to our technician departing. Some detailed costs will appear on the service report; however, final costs will be determined upon return to APPI. **NOTE: You may want to consider sending your equipment or component to Advanced Poly-Packaging, Inc. to save on travel and other related expenses. Ensure freight, insurance, and other charges are pre-paid to and from APPI. Learn More
  10. Kit #4 PLC Program Update for Grey PLC

    Kit #4 PLC Program Update for Grey PLC

    Product Code:
    • TS-Upgrade-GrayNoBattery
    PLC Program Update for Grey PLCs Program updates offer increased functionality and often fix program glitches. Downloading PLC programs also clear the buffers to fix issues with corruption of registers. If your PLC program becomes corrupt, or if you need to update the programming, APP offers quick turn-a-rounds for the least down-time possible. To request this service, please complete the PLC Return Form. This form can be found on our website: www.advancedpoly.com / Documents, or by searching TS-Upgrade and downloading the attachment. Or, simply send an email to Service@advancedpoly.com with the following information: Machine Model Number Current PLC Program Version (if known) Current Touch Screen Program Version (if known) APP Sales Order Number Original PO Number Note: Downloading programs may cause a loss of initial or stored settings. However, if you return your hardware to APP, we can often restore programs without the loss of the settings. Learn More

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