Repairs, Installations, and Service

  • Advanced Poly Packaging

Repairs, Installations, and Service Calls

APPI can travel to your facility to service your machine. Has your maintenance department been working on a machine for a week and still can't get it running? Have one our expert technicians come to your rescue! With years of experience and intense training, our technicians can usually get your machine up and running in one day! No one knows our equipment better than the hands that assemble and repair it every day. We also offer you to send in your machine for repairs at our facility. Having production at a stand still can be costly to a business. Loss of profits continue adding up. A new machine is not always the answer.

When a new machine is necessary, based on your location, we can advise the cost of our technicians to come install your machine. A new unit, especially a custom system, can require an experienced technician to properly install. APPI offers a New Install Checklist Form in our documents section so you can be ready to start running at a faster production rate than ever before! To make this new productivity even more successful, you'll need a trained operator. Training will be provided for all your operators so they can become as efficient as your new equipment. Our service department has years of experience in operating, repairing, and troubleshooting APPI equipment

 

Periodic Maintenance

APPI wants to see our equipment lasting years for our customers. We offer service contracts to have continued support from our technicians. Once a year, APPI will travel to your facility to replace spare/ wear parts, update settings, clean all components, and fix any issues. If you have an actual problem with a machine, you can change your maintenance date to have a technician out to fix your system instead of also having a service call. Preventative maintenance extends equipment's lifespan. Let us quote you today!

 

Service

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  1. Service Contract / Preventive Maintenance Agreement

    Service Contract / Preventive Maintenance Agreement

    Product Code:
    • TS-ServiceContract
    Service Contract / Preventive Maintenance Agreement Terms and Conditions: Advanced Poly-Packaging, Inc. (APP) recommend that customers purchase and prepay for Service, taking advantage of the highest discounts available for both the service visit and also parts throughout the contract period. APP Service Contract / Maintenance Agreemnent is quoted and pricing varies widely based on the equipment list, customer location, condition of the equipment, age of the equpment and number of cycles per year. Service Contract Terms and Conditions: A "typical" service contract includes the following, but APP will tailor each contract to the needs of the customer. Duration of maintenance contract: 1 or 2 years Free 24/7 phone support for the first 30 days, after receiving the equipment. 25% Discount on spare parts not covered by APP's Limited Parts Warranty 20% Discount on Mileage rate 30% Discount on Site Labor 40% Discount on Travel Labor Extended warranty from 1 year to 2 years (and possibly longer based on material usage). Number of visits to be determined based on number of machine cycles anticipated. Please contact APP Service or Equipment Sales to discuss and tailor a Maintenance Contract for your company. Learn More
  2. Service Technician On-Site Visit

    Service Technician On-Site Visit

    Product Code:
    • TS-ServiceVisit
    Many APPI customers utilize our service department to help walk them through a simple repair. They can often diagnose problems over the phone. If you have attempted to resolve an issue on your bagger but it has proven too complex for a phone diagnostic, Advanced Poly-Packaging, Inc. (APP) has service techs on call to visit your site to service your bagging systems. APP requires a purchase order prior to scheduling a service visit. Since the final charges cannot be determined prior to leaving APPI, the purchase order must indicate the rates of service, or reference APPI's quote. Approval of service: A representative of your company must sign off on all repairs and service performed prior to our technician departing. Some detailed costs will appear on the service report; however, final costs will be determined upon return to APPI. **NOTE: You may want to consider sending your equipment or component to Advanced Poly-Packaging, Inc. to save on travel and other related expenses. Ensure freight, insurance, and other charges are pre-paid to and from APPI. Learn More
  3. Machine Assessment

    Machine Assessment

    Product Code:
    • TS-Incoming
    APP performs Inspections of all returned equipment at no charge. The purpose of this “Incoming” inspection is to determine any shipping damage, assess the overall condition of the machine, and then see if we can quickly determine a corrective action for all reported customer issues. Upon completion of this inspection, APP can then provide a quote for the service work, recommended upgrades to programming (software), safety or performance options (hardware) and all work required (preventive maintenance, repairs, cleaning, adjustments). APP may, upon review of the condition, also recommend a complete rebuild or a new machine if the machine is obsolete, in very poor condition, or based on safety or performance, recommend a better suited machine. If you wish to have APP provide this free service, please complete the attached Return Form and please attempt to list all issues that you have been experiencing. We have also included as an attachment a “How To” document so the machine can be returned reducing the opportunity for shipping damage. APP suggests that you use our “Help” section to first diagnose and resolve any issues, but if you wish to simply return the machine and have us access the machine, we look forward to receiving it and providing a fair estimate for the work required. If you have any questions, please don’t hesitate to contact our Service personnel by clicking on the Contact Us tab on our site and then select the Department: Service, repairs… Or, simply email: Service@advancedpoly.com We look forward to the opportunity to assist your company! Learn More
  4. Labor Cost

    Labor Cost

    Product Code:
    • TS-Labor
    Labor Cost Add a number in the quantity field equaling the number of hours of labor you require. Note: This should only be added at the direction of an Advanced Poly Packaging staff member. Learn More

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