For UK service,
Please visit http://appuk.co.uk

Repairs, Installations, and Service


Repairs, Installations, and Service Calls

APPI can travel to your facility to service your machine. Has your maintenance department been working on a machine for a week and still can't get it running? Have one our expert technicians come to your rescue! With years of experience and intense training, our technicians can usually get your machine up and running in one day! No one knows our equipment better than the hands that assemble and repair it every day. We also offer you to send in your machine for repairs at our facility. Having production at a stand still can be costly to a business. Loss of profits continue adding up. A new machine is not always the answer.

When a new machine is necessary, based on your location, we can advise the cost of our technicians to come install your machine. A new unit, especially a custom system, can require an experienced technician to properly install. APPI offers a New Install Checklist Form in our documents section so you can be ready to start running at a faster production rate than ever before! To make this new productivity even more successful, you'll need a trained operator. Training will be provided for all your operators so they can become as efficient as your new equipment. Our service department has years of experience in operating, repairing, and troubleshooting APPI equipment

 

Periodic Maintenance

APPI wants to see our equipment lasting years for our customers. We offer service contracts to have continued support from our technicians. Once a year, APPI will travel to your facility to replace spare/ wear parts, update settings, clean all components, and fix any issues. If you have an actual problem with a machine, you can change your maintenance date to have a technician out to fix your system instead of also having a service call. Preventative maintenance extends equipment's lifespan. Let us quote you today!

 

Service

Products

3 Item(s)

per page

List  Grid 

Set Descending Direction
  1. PLC or Touch Screen Upgrade

    PLC or Touch Screen Upgrade

    Product Code:
    • TS-Upgrade
    PLC / Touch Screen Program Update. Program updates offer increased functionality and often fix program glitches. Downloading PLC or HMI programs also clear the buffers to fix issues with corruption of registers. If your PLC or Touch Screen program becomes corrupt, or if you need to update the programming, APP offers quick turn-a-rounds for the least down-time possible. To request this service, please complete the PLC Return Form. This form can be found on our website: www.advancedpoly.com / Documents, or by searching TS-Upgrade and downloading the attachment. Or, simply send an email to Service@advancedpoly.com with the following information: Machine Model Number Current PLC Program Version (if known) Current Touch Screen Program Version (if known) APP Sales Order Number Original PO Number Note: Downloading programs may cause a loss of initial or stored settings. However, if you return your hardware to APP, we can often restore programs without the loss of the settings. Learn More
  2. Machine Assessment

    Machine Assessment

    Product Code:
    • TS-Incoming
    APP performs Inspections of all returned equipment at no charge. The purpose of this “Incoming” inspection is to determine any shipping damage, assess the overall condition of the machine, and then see if we can quickly determine a corrective action for all reported customer issues. Upon completion of this inspection, APP can then provide a quote for the service work, recommended upgrades to programming (software), safety or performance options (hardware) and all work required (preventive maintenance, repairs, cleaning, adjustments). APP may, upon review of the condition, also recommend a complete rebuild or a new machine if the machine is obsolete, in very poor condition, or based on safety or performance, recommend a better suited machine. If you wish to have APP provide this free service, please complete the attached Return Form and please attempt to list all issues that you have been experiencing. We have also included as an attachment a “How To” document so the machine can be returned reducing the opportunity for shipping damage. APP suggests that you use our “Help” section to first diagnose and resolve any issues, but if you wish to simply return the machine and have us access the machine, we look forward to receiving it and providing a fair estimate for the work required. If you have any questions, please don’t hesitate to contact our Service personnel by clicking on the Contact Us tab on our site and then select the Department: Service, repairs… Or, simply email: Service@advancedpoly.com We look forward to the opportunity to assist your company! Learn More
  3. Labor Cost

    Labor Cost

    Product Code:
    • TS-Labor
    Labor Cost Add a number in the quantity field equaling the number of hours of labor you require. Note: This should only be added at the direction of an Advanced Poly Packaging staff member. Learn More

3 Item(s)

per page

List  Grid 

Set Descending Direction